Terms and Conditions
Service Terms and Conditions for Removals Lambeth
These Terms and Conditions set out the basis on which Removals Lambeth provides removal and associated services to private and business customers. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
1.1 We, us, our: Removals Lambeth, the removal service provider.
1.2 You, your, customer: The person, company, or organisation booking our services.
1.3 Services: Any removal, packing, loading, unloading, transportation, storage, waste removal, or related services supplied by us.
1.4 Goods: The items, furniture, belongings, or materials that you ask us to handle, move, store, or dispose of.
1.5 Work Order: The written or electronic confirmation of your booking that sets out the services to be provided, dates, locations, and charges.
1.6 Service area: The areas in which we operate, including Lambeth and surrounding districts, as described in our service information.
2. Scope of Services
2.1 We provide household and commercial removals, including local moves within Lambeth and nearby areas, as well as longer-distance moves within the United Kingdom where agreed in advance.
2.2 Our services may include packing and unpacking, loading and unloading, dismantling and reassembling basic furniture, transportation of goods, and, where agreed, the removal of certain waste and unwanted items.
2.3 Any specific services to be provided will be set out in your Work Order. We are not obliged to provide any services not expressly listed in the Work Order.
2.4 We reserve the right to refuse to move or handle any goods that we reasonably consider to be dangerous, illegal, unsafe, excessively fragile, or otherwise unsuitable for transport.
3. Booking Process
3.1 You may request a quotation by providing accurate details about the property addresses, access conditions, approximate volume of goods, any special items, and preferred dates.
3.2 Quotations are based on the information you provide. If that information is inaccurate or incomplete, we may adjust the price, alter the services, or, in serious cases, cancel the booking.
3.3 A booking is not confirmed until you have accepted our quotation and we have issued a written or electronic Work Order. Verbal arrangements alone do not constitute a confirmed booking.
3.4 It is your responsibility to check the Work Order and confirm that all details, including service addresses, dates, times, and any additional requirements, are correct. Any errors must be notified as soon as possible.
3.5 We will use reasonable efforts to carry out the services on the agreed dates and within the agreed time frames. However, times are estimates only and may be affected by weather, traffic, road closures, access delays, or other circumstances beyond our control.
4. Access, Parking, and Your Responsibilities
4.1 You must ensure that we have suitable access to both the collection and delivery addresses. This includes arranging parking, providing necessary entry permissions, and ensuring that lifts, stairways, and corridors are available and safe to use.
4.2 Any parking charges, permits, congestion or clean air zone charges, or fines incurred as a result of your failure to arrange adequate parking may be added to your final bill.
4.3 You are responsible for preparing your goods for removal unless you have booked our packing service. This includes properly packing boxes, securing fragile items, and disconnecting appliances, unless otherwise agreed.
4.4 You must not ask our staff to perform any task that is unsafe, illegal, or outside the scope of the agreed services, such as tampering with fixed electrical wiring or gas connections.
5. Payments and Charges
5.1 Our charges will be set out in the Work Order. They may be calculated on a fixed-price basis, hourly rates, or a combination of both, depending on the nature of the move.
5.2 We may require a deposit to secure your booking. The amount and due date of any deposit will be stated in the Work Order. Deposits are usually non-refundable except as set out in the cancellation section of these Terms.
5.3 Unless otherwise stated in writing, the balance of the charges is payable immediately on completion of the services on the moving day. For larger or commercial jobs, we may require payment in full in advance or issue an invoice subject to agreed payment terms.
5.4 Payment may be made by the methods we make available at the time of booking or service. We reserve the right to refuse to begin or continue services if payment has not been made in accordance with the agreed terms.
5.5 If payment is not received by the due date, we may charge interest on overdue amounts at the statutory rate applicable in England and Wales. We may also recover any reasonable costs incurred in pursuing late payments.
6. Changes and Additional Work
6.1 If you request changes to your booking, such as new dates, additional addresses, or extra services, you must inform us as early as possible. We will confirm whether we can accommodate the changes and any resulting change in price.
6.2 Where extra work is requested or required on the day, for example due to additional goods, more challenging access, or delays caused by factors under your control, we may charge additional fees at our prevailing rates.
6.3 If our staff reasonably decide that any requested changes would render the job unsafe or unreasonably difficult, we may decline to carry out those changes while still fulfilling the remainder of the agreed services where possible.
7. Cancellations and Postponements
7.1 If you need to cancel or postpone your booking, you must notify us in writing or by clear electronic communication as soon as possible.
7.2 If you cancel more than seven calendar days before the agreed service date, we may retain part or all of any deposit to cover administrative costs and lost bookings, but you will not be liable for the full quoted charges.
7.3 If you cancel within seven calendar days of the service date, we reserve the right to charge a cancellation fee up to a percentage of the total quoted price. The exact percentage will depend on the notice given and our ability to reallocate the booking slot.
7.4 If you cancel on the day of the move, or if we are unable to carry out the services due to your failure to provide access or information, we may charge up to the full quoted price.
7.5 If we must cancel or significantly postpone your booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, accident, illness, or legal restrictions, we will notify you as soon as practicable and offer an alternative date. We will not be liable for any indirect losses arising from such cancellation, but any deposit paid for the affected service will be transferable to a rescheduled date.
8. Your Goods and Prohibited Items
8.1 You must not include in your goods any items that are prohibited, hazardous, or illegal. These include, but are not limited to, explosives, firearms, ammunition, flammable or corrosive substances, gas cylinders, perishable goods, cash, important documents, jewellery, precious metals, or items of exceptional value unless expressly agreed in writing.
8.2 We shall not be liable for any loss or damage in relation to prohibited or excluded items that you have not disclosed in advance and that we have not agreed in writing to carry.
8.3 You are responsible for ensuring that all appliances are properly disconnected, defrosted, and drained before removal, unless we have agreed to undertake such work.
9. Liability for Loss or Damage
9.1 We will take reasonable care in handling, packing, and transporting your goods. Our liability for loss or damage caused by our negligence or breach of contract is subject to the limitations set out in this section.
9.2 Our standard liability for damage to goods is limited to a reasonable cost of repair or replacement up to a per-item and overall job limit, which may be specified in the Work Order or insurance documentation.
9.3 We shall not be liable for:
a. Loss or damage arising from your packing, where we have not provided a packing service.
b. Damage to goods where there is no obvious external damage to the packaging or container at the time of delivery.
c. Loss or damage to items that are inherently fragile or have a pre-existing defect.
d. Loss or damage resulting from changes in atmospheric conditions, such as damp, mould, or mildew, unless caused directly by our negligence.
e. Indirect or consequential losses, such as loss of profits, income, or opportunity.
9.4 We are not liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, road closures, accidents, delays caused by third parties, or civil disturbances.
9.5 You must inspect your goods as soon as reasonably possible after completion of the service and notify us in writing of any visible loss or damage within a reasonable period, usually no later than seven days from the date of the move.
9.6 Any claim for loss or damage must be supported by evidence, including photographs and proof of value where appropriate. We may arrange for inspection before agreeing any settlement.
10. Insurance
10.1 We maintain insurance cover appropriate for a removal company operating in the United Kingdom. Details of our cover and any applicable limits or excesses are available on request.
10.2 It is your responsibility to consider whether our standard liability and insurance cover are sufficient for your needs. You may wish to arrange additional insurance for particularly valuable items or for the overall move.
11. Waste Removal and Environmental Regulations
11.1 Where we agree to remove unwanted items, rubbish, or waste as part of our services, we will do so in accordance with relevant UK waste and environmental regulations.
11.2 We may refuse to remove any waste materials that are hazardous, controlled, or require specialist disposal unless this has been specifically agreed and properly arranged in advance.
11.3 You are responsible for accurately describing the nature of any items to be disposed of. If additional charges are incurred due to the type or volume of waste, these will be payable by you.
11.4 We will use only lawful disposal routes and licensed facilities where required. You agree not to request any disposal method that breaches waste, environmental, or fly-tipping regulations.
12. Property Damage and Access Issues
12.1 We will take reasonable care to avoid damage to property, including walls, floors, doors, and fixtures at both collection and delivery addresses.
12.2 You must inform us of any particular access issues, fragile structures, or areas of concern before the move begins. This may include narrow staircases, low ceilings, or recently decorated surfaces.
12.3 If, at your request, our staff are required to move items in a manner that increases the risk of property damage, for example carrying large furniture through tight spaces, you may be asked to acknowledge this risk. We may decline to proceed if we consider the risk unreasonable.
13. Complaints
13.1 If you are dissatisfied with any aspect of our services, you should raise the matter with our representatives as soon as possible so that we have the opportunity to address the issue on the day.
13.2 Any formal complaint should be made in writing within a reasonable period following completion of the services, giving full details of the circumstances and the remedy you seek.
13.3 We will investigate your complaint and aim to respond in a timely manner. Where appropriate, we may offer repair, replacement, a service correction, or a partial refund, in line with our liability obligations.
14. Data Protection and Privacy
14.1 We will collect and process personal information about you for the purposes of providing our services, managing bookings, and handling payments and communications.
14.2 We will handle your information in accordance with applicable UK data protection laws and will not sell your personal data to third parties.
14.3 We may share limited information with insurers, payment processors, or other service partners where necessary to perform our contract with you.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services provided by Removals Lambeth.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16.2 No waiver by us of any breach of these Terms shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
16.4 You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to deliver the services.
By confirming a booking with Removals Lambeth, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
