Privacy Policy
Removals Lambeth Privacy Policy
This Privacy Policy explains how Removals Lambeth collects, uses, stores and protects personal data relating to its customers and prospective customers within the Lambeth area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers, prospective customers and website visitors of Removals Lambeth who are located in the Lambeth area. It covers personal data collected through our website, over the phone, in person, and via other communication channels used in connection with our removal and related services.
Who is the Data Controller
Removals Lambeth is the data controller in respect of the personal data that we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that it is handled in accordance with applicable data protection law.
Data We Collect
The personal data we collect depends on how you interact with us and which services you use. We may collect and process the following categories of data:
Identification and contact information such as full name, address, removal and destination addresses, and other similar contact details you choose to provide.
Service and booking information such as details of your property type, size of move, inventory details relevant to the removal, access information, preferred dates and times, and any specific instructions you provide regarding your move.
Communication information including records of correspondence with you such as notes of telephone calls, messages you send to us, and any feedback or complaints.
Payment and billing information such as details required to process your payment and issue invoices. We do not store full card details where payments are processed by secure third party providers.
Technical and usage information when you visit our website such as IP address, device information and general usage data, to the extent that such data can identify you or make you identifiable.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quotation, make a booking, ask a question, or otherwise communicate with us. We may also collect data when you complete forms on our website or provide information to our staff in person.
In some cases, we may receive personal data indirectly, for example if a third party books a move on your behalf or provides your details as a point of contact. Where appropriate, we will inform you that we have obtained your data from another source.
Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:
Performance of a contract. We process your personal data where it is necessary to provide a quotation, carry out your removal service, manage your booking, issue invoices, and otherwise fulfil our contractual obligations.
Compliance with legal obligations. We may process data where required by law, for example for tax, accounting, record keeping, or to respond to lawful requests from public authorities.
Legitimate interests. We may process your personal data for our legitimate business interests, provided your rights and freedoms do not override those interests. Examples include improving our services, managing business operations, preventing fraud, ensuring the security of our premises, and handling queries or complaints.
Consent. In limited situations, we may rely on your consent, for example for certain optional marketing communications. Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, confirm bookings and perform removal and related services that you request.
To communicate with you about your booking, including pre move checks, service updates and follow up communications.
To manage payments, invoicing, refunds and related financial transactions.
To respond to your questions, feedback, or complaints and to provide customer support.
To manage and improve our operations, including staff scheduling, route planning and service quality monitoring.
To comply with legal and regulatory requirements and to establish, exercise or defend legal claims.
To send you information about similar services you have previously purchased, where permitted, and subject to your right to opt out of such communications at any time.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged to perform specific tasks and are contractually required to process your data only in accordance with our instructions and to provide appropriate security measures.
Examples of data processors and third parties include payment processing providers who handle your payment information, IT and hosting providers who support our systems and website, and professional service providers such as accountants or legal advisers where necessary.
We do not sell your personal data to third parties. We only share your data where it is necessary for the purposes described in this policy, where we are legally required to do so, or where you have given your consent.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The specific retention period will depend on the type of data and the reason for processing.
In general, we retain core customer and booking information for a period that allows us to respond to queries about completed moves, meet legal and tax obligations, and maintain adequate business records. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include restricting access to personal data to staff and processors who need it to perform their duties, using secure systems for data storage and payment processing, and regularly reviewing our security procedures.
While we take reasonable steps to safeguard your personal data, no system can be guaranteed to be completely secure. You are responsible for keeping any reference numbers or booking details secure and for notifying us if you suspect unauthorised use of your information.
Your Data Protection Rights
Under data protection law, you have several rights in relation to your personal data. These rights apply to all Removals Lambeth customers and prospective customers in the Lambeth area, subject to certain legal limitations and conditions.
Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain additional information.
Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In some circumstances, you may have the right to request that we delete your personal data, for example where the data is no longer needed for the original purpose or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of data you believe to be incorrect.
Right to data portability. For data that you have provided to us and that we process on the basis of consent or contract by automated means, you may have the right to receive that data in a structured, commonly used and machine readable format and to transmit it to another controller.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling, or where we process your data for direct marketing. If you object to direct marketing, we will stop processing your data for that purpose.
Right to withdraw consent. Where processing is based on your consent, you have the right to withdraw that consent at any time.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the contact methods provided on our website or in your booking documents. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. When we make changes, we will revise the date of the latest version and, where appropriate, inform you through our website or other communication channels. We recommend that you review this policy periodically to stay informed about how we process your personal data.
